FAQ

  1. Who founded SUBWAY® Restaurants?

    Fred DeLuca and Dr. Peter Buck opened their first submarine sandwich store in 1965 – called Pete’s Super Submarine. The name was later shortened to SUBWAY® and the first franchised unit opened in 1974 in Connecticut. Fred Deluca is currently the company’s President.

  2. What types of food are served at SUBWAY® Restaurants?

    SUBWAY® restaurants offers foot long and 6-inch sandwiches, made on freshly baked bread and prepared just as you want it, right before your eyes with a wide assortment of meats, cheeses, vegetables and toppings. We also offer wraps, delis and salads, potato chips, freshly baked cookies and choice of drinks to make every visit a fresh one.

  3. Where is SUBWAY® Headquarters? How many people does it employ?

    The franchisor of SUBWAY® Restaurants, Doctor’s Associates Inc., is located in Milford, Connecticut, USA, and employs more than 600 people. SUBWAY® franchises employ more than 150,000 people throughout the system, and around the world.

  4. How many SUBWAY® franchises are open and in how many countries?

    We're always growing! This makes it hard to count at times. While there are more than 28,400 restaurants in over 86 countries currently (as of November 2007), please visit the SUBWAY® home page daily update for the most accurate numbers. To-date, there are over 70 outlets in Singapore, please visit Locations for a list of the Singapore outlets.

  5. Is SUBWAY® Restaurants a publicly listed company?

    No, the SUBWAY® chain is a privately held company and is not traded on the stock exchange.

  6. Are all SUBWAY® Restaurants franchises? Are there company-owned ones?

    Out of all the SUBWAY® Restaurants, there is only one company-owned unit. It’s operated as a testing facility by our Research and Development Department. All the rest are franchises.

  7. What support does SUBWAY® Restaurants offer its franchisees?

    SUBWAY® Restaurants provides a wide variety of support services to its franchisees, including help with store design, store set-up, and continued training and marketing assistance. To find out more, go to our franchisee opportunities section.

  8. What are the advantages of a SUBWAY® franchise?

    A franchise facilitates entrepreneurs to establish their own business undertaking quickly and effectively. SUBWAY® is a known product and an established brand, working with a proven operating system. Franchisees benefit from the procedures and structures already in place, as well as both local and international support.

  9. How much of an investment is required to open up a SUBWAY® Restaurant?

    SUBWAY® Restaurants has one of the lowest start-up costs in the restaurant industry for franchise chains. While the numbers depend on many factors, such as location and size of the restaurant facility, the costs range starting from US$130,000 which includes the initial franchise fee of US$10,000 for the first outlet and subsequent franchise purchase for the next outlet(s) is US$5,000.

  10. What does the franchisee training program cover?

    To provide new franchises with a good foundation in the business, each franchisee candidate is required to perform 40 hours in-store training at a local SUBWAY® store prior to attending a two-week training course. For Singapore, this training takes place in Brisbane, Australia or in Milford Connecticut, U.S.A. The training includes methods of operations, business concepts and basic management skills. After time is spent in the classroom, franchisee candidates move to on-site locations at local SUBWAY® Restaurants for "hands-on" experience. At the end of the training, participants must pass a comprehensive exam before becoming a SUBWAY® Restaurant franchisee.

  11. What is SUBWAY® Restaurant's target market?

    The SUBWAY® chain's target market is adults between the ages of 18 and 49 who take into account quick good-tasty meals options. Also, the SUBWAY® chain wants to increase its "consideration set" among frequent fast-food consumers who lead an active lifestyle and are seeking a balance of nutrition, taste, and value.

  12. Who are SUBWAY® Restaurants' competitors?

    Our competitors are all fast-food chains, including McDonald's, Burger King, Taco Bell, KFC, Delifrance and O'Brien's, as well as local fast food options.

  13. What are the future goals of SUBWAY® restaurants in Singapore?

    SUBWAY® restaurants' goal is to be ranked the number one restaurant by consumers and number one in restaurant count in every market that we serve.

    Besides building on its strong position in both taste and freshly made quick service food, SUBWAY® restaurants in Singapore is aiming to have the leading number of franchises for quick service concepts in the country.

  14. To ensure food safety in its restaurants, what steps does SUBWAY® Restaurants take?

    Due to the recent issues with food safety, we wish to assure our customers that we follow strict requirements of the Singapore government, according to their food and health policies. We are currently sourcing our beef from Australia in response to the ban on US beef. If and when the ban is lifted, the source of supply may change.

    Gloves are required to be worn during all food handling procedures. Also, all franchises are provided with detailed information on proper food handling procedures in order to properly train their crew members.

    Topics that are covered include proper hand washing and glove-use procedures, and food rotation. Food is prepared fresh daily and temperatures are monitored regularly.

  15. How can I learn more about the nutritional values of the food at SUBWAY® restaurants?

    SUBWAY® sandwiches are a healthier alternative to traditionally greasy fast food. The SUBWAY® chain is proud to be able to provide the tools necessary for health-conscious consumers to make educated and informed decisions about what to eat with nutritional information that is available on our Web site and in our restaurants.

  16. How does SUBWAY® Restaurants adapt its menu to allow for religious and cultural needs in Singapore and Asian markets?

    While SUBWAY® Restaurants tries to keep its menu consistent around the world – so that you can expect to enjoy the same great-tasting sandwiches wherever you go around the globe – we are conscious of different religious and cultural dietary needs. For instance, in India, where the population is either Hindu and does not eat beef or Muslim and does not eat pork, these ingredients are appropriately substituted with chicken, lamb or turkey.

  17. Who is Jared? Is he a real person?

    Jared Fogle is the young man who lost 245 lbs. by eating nothing but SUBWAY® sandwiches for almost a year in a diet program of his own design that included lots of walking and, yes, he is real. Jared came to our attention after Men’s Health magazine ran an article that featured his amazing weight-loss success story. Appearing in a series of SUBWAY® TV commercials beginning in January 2000, Jared has since inspired many others to follow his lead. These days, he keeps busy by traveling throughout the United States and Canada, making public appearance and doing thousands of interviews for television, radio, newspapers and magazines. More about Jared.

  18. What did Jared eat to lose all that weight?

    Jared Fogle had a 6-inch SUBWAY® turkey sub for lunch and a foot-long SUBWAY® Veggie Delite™ sub for dinner. He drank diet soda and occasionally snacked on a bag of baked chips. Jared also included lots of walking as part of the diet program that he invented, which allowed him to lose 245 lbs. in a little less than a year.

  19. What is the SUBWAY® brand's most popular sandwich?

    Tuna, Turkey Breast and Steak & Cheese are some of the SUBWAY® brand's most popular sandwiches here in Singapore. It varies depending on the season, the current promotion and location.

  20. What does BMT stand for?

    The acronym BMT stands for Biggest, Meatiest, and Tastiest. In the early days of SUBWAY® restaurants, it was a promotion that was based on the Brooklyn Manhattan Transit that went along with the SUBWAY theme in the U.S

  21. How does SUBWAY® Restaurants adapt its menu to allow religious and cultural needs in Singapore and Asian markets?

    While SUBWAY® Restaurants tries to keep its menu consistent around the world – so that you can expect to enjoy the same great-tasting sandwiches wherever you go around the globe – we are conscious of different religious and cultural dietary needs. For instance, in India, where the population is either Hindu and does not eat beef or Muslim and does not eat pork, these ingredients are appropriately substituted with chicken, lamb or turkey.

  22. Are SUBWAY® Restaurants in Singapore certified HALAL?

    Currently SUBWAY® Restaurants in Singapore are not HALAL certified. Every segment of the market in Singapore is important to us and eventually we hope to have our menu items available to everyone. At this point in time, due to various market, regulatory and business issues, we are not able to move forward with obtaining HALAL certification but do be assured that we will communicate about its availability to the public once it is obtained.

    Meanwhile, we do have some customers who let us know their needs for a non-pork menu, we can oblige by recommending them what is suitable in the menu and would change to a fresh pair of gloves to prepare the sandwiches.